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IT Desktop Support Analyst

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Businesses Raytheon Intelligence & Space Clearance type None / Not Required Relocation eligible No Ability to Telecommute No telecommuting Job ID 173010BR Date posted 12/16/2020 City Waltham State MA Country United States
NOTE: This is currently designated as a temporary position of approximately one year in duration, depending on business needs.

IT Desktop Support Technician

This dynamic and exciting position is based in Waltham, MA, providing information technology (IT) support to Raytheon Technologies' corporate employees at their global headquarters site. The IT support technician delivers high quality service and support, responding quickly to reported issues and delivers solutions to keep employees satisfied and productive with their IT. This is a non-exempt position (paid hourly).

Key Job Responsibilities:

• Provide computer desktop/laptop support to Waltham based employees to include:
o Troubleshooting and support of Windows based computer systems and applications
o Deployment and configuration of computers to new hires
o Refresh of employee computer equipment upon end of life
o Install and configure approved applications
• Perform setup, configuration, and support of mobile devices
• Support the management of Corp assets in Waltham to include:
o Unboxing/boxing, imaging, and general preparation of assets
o Inventory management
o Asset reclamation
o Disk wiping
o Asset disposal
• Perform basic conference (audio/visual and video teleconference) room setup and support as requested
• Escalate and route issues as appropriate through standard support channels

The department has the following expectations of someone in this role:

• Strong communicator in both written and verbal interactions
• Excellent customer service skills through all levels of an organization, up to and including senior management
• Strong troubleshooting skills with the ability to resolve complex issues at the end-user/desktop support level

Required Skills:

• Minimum 2 years of experience in a professional/corporate service environment providing PC technical support
• Experience supporting Windows 10 and iOS operating systems, as well as their installed software and configurations
• Use of Outlook and Sharepoint, including advanced capabilities
• US Citizenship is required

Required Education:

- High School diploma or GED is required
- College Degree preferred

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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