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Business Customer Liaison

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Businesses Raytheon Technologies Corporate Clearance type None / Not Required Relocation eligible No Ability to Telecommute Full time telecommuting Job ID 175751BR Date posted 02/23/2021 State Nationwide Country United States
Raytheon Technologies has an opening for a Sr. Principal Business Relations Liaison I. Manage IT demand and service delivery for (Aerospace/Defense/Enterprise Services) customers with the goal of generating business value.

Key Duties and Responsibilities:
  • Strategic Alignment
    • Coordinate project and business as usual transactional requests from partner organizations, ensuring that delivery throughout the lifecycle of any given activity meets or exceeds agreed parameters and expectations
    • Partner with the BRM lead to ensure proposed solutions meet established business solution needs and acceptance criteria and align with overall strategy
  • Form strategic relationships and partnerships with our stakeholders supporting key projects and initiatives
  • Stakeholder Engagement
    • Address Infrastructure performance and delivery to customer, by managing service levels and reporting relevant metrics
    • Understand stakeholders Infrastructure needs and manage service delivery
    • Represent stakeholders in internal project status reviews
    • Ensure our customers are aware of major projects, changes in process and procedure and new services
    • Drive value for our customers through recommendations of services and improvements
    • Provide support for initiatives, including high-level requirements gathering, liaising, and addressing service requests
    • Help to resolve escalations of service delivery
  • Communication & Collaboration
    • Liaise with other BRM, Integration, and PMO teams, on strategic and tactical plans including book of work (projects portfolio) alignment and prioritization, demand management, stakeholder-facing metrics/SLAs
    • Partner with other GIS BRM teams to establish, document and continually improve internal processes
    • Collaborate on capability roadmaps, identify opportunities for business improvement through new infrastructure capabilities
    • Create materials with consistent messaging of project and operational status to stakeholders
  • Tools, Technical Capabilities & Business Acumen
    • Develop deep knowledge of (Aerospace/Defense/Enterprise Services) products, services and operations, building horizontal and vertical relationships
    • Maintain technical knowledge including emerging technologies and business
    • Maintain CRM information (in database when available)

Required Skills:
  • Minimum 10+ years of overall IT experience
  • Experience in client-facing role supporting IT
  • Proven experience managing requirements using Agile Methodology and creating requirements documents and business cases

    Desired Skills:
  • Proven experience in managing and executing large-scale cross-functional IT initiatives
  • Proven experience setting expectations with business partners and building effective relationships with influential stakeholders
  • BRMP certification preferred

    Required Education:
    Bachelor’s Degree in Computer Science, Engineering, Math, Business or related discipline


This position requires either a U.S. Person or a Non-U.S. Person who is eligible to obtain any required Export Authorization.175751
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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