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IT Technician  / 3rd Line

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Businesses Raytheon Intelligence & Space Clearance type SC Relocation eligible No Job ID 185300BR Most Recent Date Posted 09/09/2021 Country United Kingdom
Job Title: IT Technician / 3rd Line

Location(s): Torpoint,Plymouth

Raytheon Technologies is playing a major role in revolutionising the Royal Navy’s training management culture, helping to make the UK Armed Forces more agile and adaptable than ever, and giving them the confidence to tackle future challenges.

In partnership with Capita, Elbit UK, and Fujitsu, will ensure the Royal Navy offers best-in-class training to servicemen and women. We will accelerate the use of new technology, processes and learning solutions, aligning with the Royal Navy’s transformation agenda and positioning it to thrive in the 21st century.

This new partnership further strengthens Raytheon s role as a proven strategic partner to the Ministry of Defence (MoD) and the UK government, building on a legacy of experience training the UK Royal Air Force and Royal Navy. It consolidates Raytheon UK’s commitment to investing long-term in the UK to keep the country secure, the economy strong and the UK armed forces safe.

In support of this new programme we are running a major recruitment drive with a range of current and future opportunities. We are looking to hire, talented, driven individuals with a passion for Education, Learning & Development and Training.

Summary of Role:

The Selborne IT Technician Level 2 role is responsible to the IT Support Manager for the provision and sustainment of IT systems to support the delivery of apprenticeship and naval training within the Selborne contract.

Main Duties:

Provide technical support to several IT systems and associated training equipment, including supported AV are correctly maintained and repaired to enable Selborne contract performance standards to be met and the delivery of naval training is maintained.

The roles main duties will include but not be limited to:

• Provide IS support (1st, 2nd and 3rd Line) to ensure calls are managed in line with agreed SLA/ KPI
• Update and maintain the register of IT assets
• Provide user support to ensure the effective and timely resolution of technical problems, keeping users informed of the status of their request for support
• Document solutions to problems regarding standard IT applications and record them appropriately
• Undertake the day to day operation of backup systems including rotation of backup tapes.
• Manage and Deliver software deployment as instructed/requested
• Build PC, Server and Mobile Systems in line with contract and customer need
• Monitor system alerts and reports.
• Manage all works through the TABS FM System
• Contribute to the proper installation, maintenance, and disposal of IS Equipment.
• Liaison with contractors and suppliers of IS equipment.
• Provide IT support services ensuring all services are delivered to contract requirements

Candidate Requirements:


Detailed knowledge and practical experience of:

• Previous experience of fault finding, diagnosing repairing and maintaining IT Systems
• Previous experience of successfully delivering projects and change.
• A clear understanding of the Accreditation and SCIDA processes
• Qualified academically or vocationally in relevant IT subject matter
• Excellent working experience and knowledge of Windows based products such as Server, Active Directory, Exchange, Desktop OS and Office including the deployment and through life support.
• Capable of achieving Security Clearance (SC).
• Full UK driving licence.


Should have some experience in:

• Previous experience of applying IT principles practically in the Royal Navy training establishments.
• A clear understanding of the Accreditation and SCIDA processes
• Experience of implementation and configuration of an Exchange Organisation
• Relevant Microsoft Certifications
• ITIL Foundation
• Previous experience of Android deployment in a business environment
• Experience of deploying and maintaining bespoke IS products
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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