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Airport System Delivery Engineer

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Businesses Collins Aerospace Job ID 01417941 Most Recent Date Posted 04/20/2021 City Tulsa State Oklahoma Country United States

Date Posted:

2020-12-30-08:00

Country:

United States of America

Location:

HOK32: Tulsa, OK (IMS INC) 6120 South Yale, Suite 200 , Tulsa, OK, 74136 USA

This role is responsible for providing strong focus on customer service. This role will perform and/or support mission critical deployment work remotely or at customer sites within the Airports System Delivery Team. 

Primary Responsibilities:

  • Deploy full spectrum of Collins Aerospace Airports common use systems and products — at some of the worlds’ most prestigious airports within North America.

  • Install, update, and test new and existing airline and airport applications, configure common use workstations and peripherals. Install third party software products and integrate them into Collins Aerospace Airports common use and system integration products.

  • Participate in deployment activities required for airports in North America (and in other regions If needed) – Travel to customer sites, perform site surveys, interface with local technical personnel, and perform installation activities.

  • Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.

  • Adhere to installation instructions and guidelines and use industry best practices in order to deliver the best quality service. Use the appropriate tools and equipment to perform the installation, intervention, and problem solutions in accordance with System Delivery guidelines and instructions where provided.

  • Follow established policies and procedures in analyzing situations or data from which answers can be readily obtained.

  • Provide best practices for day to day operations, performance analysis, tuning and capacity planning for products deployed and suggest and implement performance improvements when necessary.

  • Proactively detect problems, report and escalate the problems to next level of support when they can’t be resolved in timely manner. Interface with on-site maintenance personnel, provide 3nd level supports where needed in order to meet the Service Level Agreements (SLA).

  • Frequently interact with customers and coordinate with Airlines and Airport Authorities at airports regarding technical requirements, configurations and testing of airline and airport applications. Commission and hand over systems components and enhancements to customer representatives. Assist in design reviews and procurement

  • Involves in all aspects of intra-Airports technical discussions involving technical problems at sites.

  • Closely liaisons with the project management organization, account management, customer support and sales team for technical exchange of information and planning of operations.

  • Maintain knowledge of existing and future products and requirements and industry trends within Airports domain.

  • Works with 1st and 2nd level technical support and development teams and other cross departments to assist resolving engineering issues/problems. Actively addresses performance issues and risks.



Qualifications:

  • Bachelor’s degree and 3 years of relevant experience OR  In absence of a degree, 7 years of relevant experience is required

  • Must be authorized to work in the U.S. without sponsorship now or in the future. Collins Aerospace will not offer sponsorship for this position

  • Experience in the implementation, administration, and troubleshooting of Microsoft Windows Server 2012/2019 and Windows 10 Operating System in both virtual and physical environments

  • Experience as a system engineer at an Enterprise IT company or managed services organization

  • Hands on experience in implementation and troubleshooting of enterprise networks

  • Knowledge and experience in TCP/IP, Layer 2 and 3 switching/routing, Cisco IOS, IP address provisioning, VLAN allocation and management, LAN and WAN environments, HSRP, DNS, DHCP

  • Experience in the installation, configuration of Cisco routers, ASA, PIX, VPN

  • Experience in Virtualization technologies such as VMware and its suite of virtualization products and tools such as vSphere, vCenter, vMotion, vShield, vMware workstation, vMWare Player, including the planning, deployment, configuration and administration of host systems and virtual machines.

  • Travel may be extensive based on contract award volume. Expect upwards of 75% travel load, mostly in North America with possible South Americas assignments.  

  • Must have Current passport or have passport renewal in process. 

  • Must be able to work independently and with minimal supervision.


Preferred Qualifications:

  • Knowledge of wide variety of airport innovational products and services such biometrics facial recognition technologies, artificial intelligence, queue management systems.

  • Familiarity with IATA CUPPS and CUSS specifications

  • Familiarity with Cloud computing concepts, cloud technologies and service models.

  • Electrical Skills (Evidenced with appropriate qualifications)

  • Conveyor or Control Systems skills

  • Knowledge of computing hardware and networking

  • Weigh-scale system knowledge

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

Some of our competitive benefits package includes:

  • Medical, dental, and vision insurance
  • Three weeks of vacation for newly hired employees
  • Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
  • Tuition reimbursement
  • Life insurance and disability coverage
  • Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
  • Ovia Health, fertility and family planning
  • Employee Assistance Plan, including up to 5 free counseling sessions
  • Redbrick - Incentives for a Healthy You
  • Autism Benefit
  • Doctor on Demand, virtual doctor visits
  • Adoption Assistance
  • Best Doctors, second opinion program
  •  And more!

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

  • Background check and drug screen required (every external new hire in the U.S.)
  • Drug Screen only performed on re-hires who have been gone for more than 1 year

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

Apply now and be part of the team that’s redefining aerospace, every day.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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