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Senior Software Operations Support Engineer

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Businesses Raytheon Intelligence & Space Clearance type NAC Relocation eligible No Job ID 166721BR Date posted 09/02/2020 City Riverdale State MD Country United States
Location: Riverdale, Maryland
Raytheon Technologies is looking for talented Senior Software Operations Support Engineer who is ready to take on a fresh challenge, grow their career contribute and contribute to making the world a safer place. Are you ready, then Raytheon is ready to help you achieve your goals. Join our team and get the opportunity and support to find purpose, thrive and succeed

A talented operations support engineer is needed on Raytheon’s EED-2 (EOSDIS Evolution and Development) team which supports NASA in its mission to provide scientists and other users access to data from NASA’s Earth science missions. As a member of the EED-2 team, engineers will build and support innovative tools allowing scientists and students alike to discover, transform, update and improve the quality of earth science data in the pursuit of solving a wide range of environmental and socio-economic issues. Specifically, this opening is for an operations support engineer on EED-2’s Harmony and OPeNDAP teams. These teams are focused on harmonizing access to multiple customer data archives in the cloud and allowing users to transform data to meet their specific needs. Both teams are established and high performing agile team working in the Scaled Agile Framework methodology.

Job responsibilities include:
  • Performing operational configuration to ensure the data services meet user needs while remaining within allocated cloud cost constraints
  • Monitoring of the system’s health and status and detection and reporting of degraded service events and anomalies
  • Track, troubleshoot, correct, and document any system issues found and returning the systems back to service
  • Collection of key metrics such as user demand, service performance, load and cloud operating costs
  • Reporting of operations status and key metrics to management, customer, and other stakeholders during regularly scheduled reviews
  • Create, update, and maintain documentation required to capture and communicate operations, processes, policies and procedures
  • Provide support in integration and regression testing and release deployment as part of DevOps process pipeline
  • Providing help desk support to address user inquiries/issues related to data services

Required Experience, Knowledge, and/or Skills:
  • Bachelor degree and 6 years if related experience
  • 4 or more years of operational engineering or development experience in the cloud-hosted systems preferably in the area of earth science data systems
  • Extensive experience working and debugging enterprise scale systems, preferably running in Amazon Web Services
  • Extensive experience collecting and analyzing operations metrics using COTS or custom-developed tools such as Kibana, Uptrends and Cloud Tamer
  • Experience with CICD pipelines such as Bamboo
  • Proficiency in Linux shell scripting, Python, and Terraform
  • Experience supporting system integration and regression testing

Desired Experience, Knowledge, and/or Skills:
  • Experience with earth science data formats such as NetCDF, HDF, GeoTIFF, zarr
  • Experience with OPeNDAP
  • Experience with Jupyter notebooks
  • Experience using Atlassian tool suite (JIRA, Confluence, Stash/Bitbucket, Bamboo)
  • Experience in agile development methodology and practices

Required Education
  • -B.S. in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or Mathematics (STEM)

U.S. citizenship is required. All candidates must be able to pass a National Agency Clearance with Inquires (NACI) screening

Raytheon Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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