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Senior Manager, User Experience & Design

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Businesses Raytheon Technologies Corporate Job ID 01421892 Date posted 02/22/2021 City Newington State Connecticut Country United States

Date Posted:

2021-02-17-08:00

Country:

United States of America

Location:

UT3: Newington/Meriden 25 Holly Drive, Newington, CT, 06111 USA

Raytheon Technologies

Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

Senior Manager, User Experience & Design

This candidate will be designated as the lead UX program manager on the User Experience and Testing team. This person will lead the development of UX design, strategy, and positive user experiences for multiple, ongoing initiatives. The candidate will work alongside the program team to understand upcoming end-user technologies, features, roll outs, and large-scale deployments from the user-impact perspective, compile and aggregate those insights, and act as a conduit to the change management, communications, and learning teams to ensure successful documentation and understanding in order to communication out to users.

This person will help perform data analysis to identify efficiencies and savings and will demonstrate a track record of success analyzing user needs via contextual research, usability testing, and other validation methods. The candidate will also conduct end to end research projects: creating a plan, recruiting users, conducting the method, analyzing the data, and creating results presentations with actionable insights.

Responsibilities:

  • Lead several, sometimes overlapping projects, specifically from an end-user perspective
  • Interface with business unit representatives to explain the impact of upcoming releases, report out on user research, and to identify opportunities to drive efficiency and productivity
  • Assist in development of the UX team’s lesson’s learned, best practices, and documentation
  • Conduct research on innovative, productivity-enabling technology solutions and develop business cases to propose high performance, cost effective opportunities to meet business requirements. Bring these innovative technologies to a production ready state and coordinate RTX global introduction.
  • Interface with program team engineers, BU leads, and communications partners to champion and support strategic end-user development, documentation, and deployment
  • Plan, design, implement and manage multiple projects to support business requirements
  • Establish and cultivate relationships with users, business unit stakeholders, vendors, and colleagues
  • Ensure a best in class user experiences
  • Submit proper environment changes in timely manner to minimize environmental impact

Experience/Qualifications:

  • 10+ years work experience within a large enterprise environment preferred
  • Three or more years of leadership responsibilities, including strategy, and staffing
  • Demonstrated experience of influencing key stakeholders across the organization and within complex contexts
  • Preferably proven experience or demonstrated capability in IT transformational initiatives in complex, dynamic environments where agile was applied at scale
  • Excellent written and verbal interpersonal skills.
  • Experience in large corporate server rollout and support
  • Experience in large scale enterprise project management
  • Good time management with an ability to work on a number of projects and tasks concurrently setting own agendas and effectively prioritizing work
  • Ability to adapt to a fast-paced environment
  • Knowledge of commonly used collaboration tools (i.e. O365, Teams, Zoom)
  • Knowledge of how employees use software, work both virtually and in-office, and an interest of the future of this space
  • Knowledge and understanding of industry best practices
  • Ability to travel.
  • Availability to provide On Call support out of normal working hours on a rotational basis.

Education: 

10 years experience with BS or BA degree

Or advanced degree with 7 years experience preferred

Location: Newington, CT

Remote work available

Required Status:

US Citizen or US Person required.

Work could involve ITAR-regulated projects.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms


Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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