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Dir, User Design Experience

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Businesses Raytheon Technologies Corporate Job ID 01400264 Date posted 05/15/2020 City Newington State Connecticut Country United States

Date Posted:



United States of America


UT3: Newington/Meriden 25 Holly Drive, Newington, CT, 06111 USA

Raytheon Technologies

Raytheon Technologies Corporation is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises four industry-leading businesses – Collins Aerospace Systems, Pratt & Whitney, Raytheon Intelligence & Space and Raytheon Missiles & Defense. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Waltham, Massachusetts.

Dir, User Experience and Design

This position will be responsible for leading the User Experience and Design work across the Infrastructure organization. Scope of role includes developing end user strategy for desktop, collaboration, productivity, support, and toolkits, to include operating model implementation, with the goal of accelerating adoption and organizational transformation. Additional focus will be on supporting business unit engagement to align strategies, integrate teams, and optimize operations. This role will help to create solutions that enable best-in-class user experiences, whether for external or internal customers.

Job Duties & Responsibilities  

Develop a scalable user experience model.  This includes persona development for each of the major categories of users, feedback mechanisms, CSAT development, and integration with other UX groups across the enterprise. Create and implement a full scale user testing CoE which will own end to end testing for capabilities delivered by the Digital Experience and Collaboration (DEC) team.  This includes automated and manual testing. Develop and maintain user capability playbooks that delight the users across the areas in coordination with the other DEC leaders.  These playbooks should be based on personas, users’ needs and wants, feedback, and locations. Build a Change Management and Communications CoE for the Infrastrcuture organization that aligns to the Corporate Comms group focused on Change Management across the Infrastructure organization.  This requires close collaboration with the BRM team as well as the BUs. Build a culture of collaboration and integration across the combined organization by leading cross-functional engagement across all infrastructure and business unit teams. Formalize processes for cross-team engagement to optimize operations, both internally between infrastructure teams and with the business. With a user focused mindset, employ new security and compliance strategies to mitigate known and anticipated risks. In all areas of responsibility, the incumbent is responsible for providing full compliance with the “Company Policy Statement on Contracting with the United States Government” and the “Company Code of Ethics”, which include, ensuring subordinate staff are aware of the policies and that their responsibilities and actions comply and support these policies. Direct the application of the Corporation's Equal Employment Opportunity Policy and the implementation of effective affirmative action to ensure attainment of the goals and objectives of the Corporation. Provide leadership which facilitates accomplishment of Company's Diversity objectives by ensuring support systems and practices are in place to provide all employees the opportunity to contribute to their full potential by identifying and eliminating obstacles and barriers which prevent this from occurring. In all areas of responsibility which have direct impact on the health and safety of employees and the environment, assure that appropriate safeguards are in place and that the "Company Policy and Principles on Human and Natural Resource Protection" is fully supported and implemented. Responsible for the completion of specific goals, objectives, and tasks related to this position as assigned by cognizant management.


Demonstrated leadership with organizational presence, authority and responsibility to set priorities, track and drive execution. 


12 Years Experience with BS or BA Degree in a technical program desired

Or Advanced Degree with 10 years experience desired


Newington, CT or remote with travel to other company locations as required (approx. 30%)

Required Status:   US Citizen or US Person required as work may involve visibility to ITAR related projects.

Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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