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Enterprise Systems Expert (ServiceNow)

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Businesses Raytheon Intelligence & Space Clearance type Negative Vetting 1 Relocation eligible No Ability to Telecommute No telecommuting Job ID 177781BR Most Recent Date Posted 05/14/2021 City Macquarie Park Country Australia
  • Make your mark with a Defence Contractor committed to driving strategic growth
  • Tailored career & development opportunities
  • Based in Macquarie Park, NSW or Murarrie, QLD
Reporting to the Capability Delivery Lead, the Enterprise Systems Expert (ServiceNow) will be a self-starter, effective collaborator and provide deep technical expertise in the ServiceNow Platform. You will bring to the role enthusiasm for product development and Continuous Improvement that drives business value through the utilisation of ServiceNow. You will be responsible for managing a small ServiceNow team that performs day-to-day administrative tasks, makes on-going improvements and the delivery of enhancements.

Key Responsibilities:
  • Provides expert level knowledge of the ServiceNow Platform to enable efficient and effective operation of the ServiceNow Platform including advises on application security, licensing, upgrades, backups, and disaster recovery needs.
  • Plans and drives scoping, requirements definition and prioritisation activities utilising an Agile Framework. Responsible for understanding client requirements and designing appropriate solutions to deliver agreed outcomes.
  • Collaborates with technical teams to define, build and test complex system integrations and recommends improvements to processes and tools.
  • Maintains procedures and documentation for applications support and ensures that all requests for support are dealt with according to set standards and procedures.
Skills, Experience and Qualifications:
  • Demonstrated experience making improvements to processes and systems to enhance performance of the work area with a minimum of four (8) years’ prior relevant experience.
  • Advanced skills in translating business concepts into creative technically solutions.
  • Advanced understanding and proven ability with ServiceNow, Web services, ServiceNow Designer and ServiceNow features.
  • Experience managing major/complex projects, involving delegation of work and review of others' work products.
  • Demonstrates confidence and leadership as a member of project teams in a cross-functional and/or matrix environment.
  • ServiceNow Certifications.
Must be eligible to obtain and maintain a Defence Clearance as needed. Eligibility can be found at

If you are looking for a challenging and rewarding career we encourage you to click on the apply button below or contact us at
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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