BU Product Support Manager - AvionicsBusinesses Collins Aerospace Job ID 01442510 Most Recent Date Posted 04/20/2021 City Cedar Rapids State Iowa Country United States
Country:United States of America
Location:HIA32: Cedar Rapids, IA 400 Collins Rd NE , Cedar Rapids, IA, 52498-0505 USA
Our Product Support Managers are the primary points of contact within the Company for all customer issues involving performance of fielded Collins Aerospace equipment. Product Support Managers address and resolve any customer problems with our products whilst aligning with the customer's urgency. They draw upon the collective resources of the Company to drive and implement timely resolution of customer problems and provide uninterrupted support and maintenance for assigned fielded products.
This position requires an individual with aviation knowledge and experience, preferably with an understanding of Collins Aerospace Avionics and equipment. Extensive training and expertise in aviation maintenance would be beneficial.
Support Collins Aerospace avionics products and systems, including Cabin and Cabin Management, Flight Management Systems, Autopilot, Displays, and other related systems.
Plans, schedules and arranges own activities in accomplishing objectives.
Possess a complete understanding and application of Aviation principles, concepts, practices and standards.
Solves systems/technical problems at various levels of scope and complexity, which may require data and root cause analysis.
Aptitude to question and discover the customers’ actual needs and requirements in the most expedient manner
Ability to understand and apply problem solving principles, concepts, practices and procedures with guidance as needed.
Ensure timely resolution of customer support and assistance requests utilizing established procedures
Engage with colleagues and team members to provide corrective action and resolutions to customer queries.
Develops solutions to a variety of problems of diverse scope where analysis of data requires evaluation of identifiable factors.
Provide effective and timely problem-solving support for assigned systems/products to assure highest ratings in customer satisfaction and reliability.
Bachelor’s degree and 5 years of relevant experience OR
Advance degree and 3 years of relevant experience OR
In absence of a degree, 9 years of relevant experience is required
Must be a U.S. Person/Permanent Resident “Green Card” holder
Must be prepared to work unusual hours
Must have a working knowledge of MS Word, Excel, PowerPoint, Access, SAP & Google.
Experience providing direct product support to airlines, airframe manufacturers, corporate & business jet owners/operators.
Experience supporting or repairing avionics equipment
Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.
Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we’re helping passengers reach their destination safely. We’re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we’re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.
Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.
WE ARE REDEFINING AEROSPACE.
Some of our competitive benefits package includes:
Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Employee Scholar Program, tuition reimbursement program
Life insurance and disability coverage
Optional coverages you can buy: Pet Insurance, Home and Auto, additional life insurance, accident insurance, critical illness insurance, group legal
Ovia Health, fertility and family planning
Employee Assistance Plan, including up to 5 free counseling sessions
Incentives for a Healthy You
Bright Horizons, back-up child / elder care and college coach resources
Doctor on Demand, virtual doctor visits
Teladoc Medical Experts, second opinion program
Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.
Background check and drug screen required (every external new hire in the U.S.)
Drug Screen only performed on re-hires who have been gone for more than 1 year
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
Apply now and be part of the team that’s redefining aerospace, every day.
Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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